We want you to absolutely love your new glasses. Every pair is made just for you, with your unique prescription and measurements in mind. But we know that sometimes things don’t feel quite right straight away — and that’s okay. Our 30-day guarantee is here to give you peace of mind.

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Our Return & Resolution Policy

• Custom-Made Glasses: Because each pair is made to order, we don’t offer standard returns.

• Approval First: If you’re having any issues, please reach out within 30 days. We’ll review your request and do our best to help.

• Condition: Any approved return must be in “as new” condition — free from scratches, wear, and in the original packaging.​

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How We Can Help

If something doesn’t feel right, simply contact our friendly customer service team at [email/contact info]. We’ll work with you to put things right, which may include:

• Fit Adjustments so your glasses feel comfortable.

• Prescription Support if your lenses don’t seem quite right.

• Repairs or Replacements if there’s a manufacturing fault or damage.

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Refunds & Replacements

Since all of our glasses are custom-made, refunds aren’t automatic. But if we can’t resolve the issue — or if your glasses are faulty — we may offer a refund or replacement. Each situation is reviewed individually, and our priority is always making sure you leave happy.